Welcome, dark souls and members of our shadowy coven, to the Spooky Wear Shop FAQ. Here, we unveil the mysteries of our realm, from shipping rituals to return incantations. Should your query remain unanswered, our coven of customer service witches awaits your call at [email protected].
Product Inquiries
What types of dark treasures does Spooky Wear Shop offer?
We curate a collection of eerie essentials, including Accessories, Air Fresheners, Armwarmers and Gloves, Bags & Backpacks, Bands/Music items, Barware & Drinkware, Body Decorations, Books, Candles, Cards/Greeting Cards, Chokers and Collars, Dresses, Earrings, Footwear, Gift Ideas, Hair and Makeup products, Hats & Scarves, Housewares, Incense, and Jewelry. Each piece is designed to embrace your inner darkness and enhance your shadowy style.
Are your products suitable for everyday wear, or just for special occasions?
Our dark attire and accessories are crafted for both daily rituals and special nocturnal gatherings. Whether you’re strolling through mortal realms or attending a moonlit coven, our items blend comfort with macabre elegance to suit any moment.
Shipping & Delivery
How long does it take for my order to arrive?
We anoint each package with care, processing orders within 1-2 business days. Delivery depends on your chosen shipping method: Standard Shadow Delivery via DHL or FedEx takes 10-15 days after shipping, while Free Ethereal Delivery via EMS (for orders over $50) takes 15-25 days after shipping. Note that remote areas and certain Asian regions may be beyond our reach due to mystical disruptions.
Do you ship worldwide?
Yes, we spread our shadowy wares across the globe, though some remote territories and specific Asian regions are excluded. If your location is affected, our shipping spells may not penetrate—check our delivery page for updates.
How can I track my order?
Once your order takes flight, we send tracking information via raven (email). Keep an eye on your inbox for updates on its journey through the mortal realm.
Payment & Accounts
What payment methods do you accept?
We accept offerings through trusted financial gateways: Visa, MasterCard, JCB, and PayPal. Secure your dark fashions with ease using these portals to the underworld.
Is my payment information safe?
Absolutely. Our payment rituals are fortified with encryption spells to protect your dark secrets. We do not store your financial details, ensuring your offerings remain secure.
Returns & Exchanges
What is your return policy?
If any garment fails to summon your dark spirit, you have 15 days from receipt to begin the return ritual. Visit our Returns & Exchanges page for the full incantation process. Note that items must be unused and in their original packaging to qualify.
Who covers the cost of return shipping?
For returns due to our error, we bear the cost. Otherwise, the sender is responsible for return shipping fees—a small tribute to the shadows for realigning your dark energies.
General Questions
What if I have issues with customs or import duties?
Ancient border taxes are beyond our control; recipients are responsible for any customs and import duties. We recommend consulting local authorities to avoid unexpected tributes.
How can I contact customer service?
Our coven of witches is ready to assist at
[email protected]. Reach out from the depths of your sanctuary, and we’ll respond under the cover of night.
— May your shadows grow longer and your style darker —
Spooky Wear Shop
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